Terms of service

These terms apply to the free Wiggly prelaunch website, early-access account area, and Food Checker (together, the Service). The mobile app has not launched and will have updated terms before it is released. By creating an account or using the Service, you agree to these terms. You must be at least 16.

Who provides the Service

Jonathan Davison trading as Wiggly, a sole trader based in England, provides and is responsible for the Service. Questions, complaints, and claims can be sent to contact@wigglypet.co.uk.

Licence to use Wiggly

Wiggly gives you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service for private, non-commercial purposes, subject to these terms. Wiggly and its licensors keep all rights not expressly granted.

Service status

Wiggly may release developing or early-access features. Features may change or be temporarily unavailable for security, maintenance, legal compliance, or product development. Wiggly will use reasonable care and skill in providing the Service but does not promise uninterrupted or error-free availability.

Your account

Provide accurate information, keep sign-in details secure, and tell Wiggly promptly if you believe your account has been compromised. You are responsible for activity on your account unless it results from Wiggly's failure to use reasonable care. One account must not be shared outside your household.

Important: pet-care information and Food Checker

Wiggly is a record-keeping and general information service. It is not a veterinary practice, emergency service, poison-control service, or substitute for a veterinary professional. Nothing in the Service is veterinary or nutritional advice, diagnosis, treatment, a toxic-dose calculation, or confirmation that a food is safe for your pet.

Food Checker results may be incomplete, inaccurate, unavailable, or out of date. A result cannot account for every ingredient, recipe, contamination risk, quantity, preparation method, species, breed, size, age, health condition, medicine, or individual reaction. Labels such as safe or low describe only the published item and conditions shown; they are not permission or a recommendation to feed it.

You remain responsible for feeding and care decisions. Do not feed an item solely because of a Wiggly result. Check the complete product label and ask a veterinary professional if you are unsure. If an animal may have eaten something harmful, is unwell, or has worrying symptoms, stop using the Service and contact a vet or an appropriate animal poison service immediately. Do not wait for symptoms or for a Wiggly response.

To the fullest extent permitted by law, Wiggly is not responsible for loss, injury, or harm arising from treating general information as professional advice, relying on it without checking the displayed limitations, or delaying professional care. The section titled Our responsibility to you explains the legal limits that still apply.

Records, reminders, and sharing

Wiggly helps you organise information but is not the official record of a veterinary practice. Check entries, keep essential records elsewhere, and verify important dates directly. Notifications can be delayed or blocked by device settings, connectivity, or third-party services, so do not rely on Wiggly alone for urgent medication, treatment, or appointment reminders. Review information before sharing it with a vet or anyone else.

Your content

You keep ownership of information and photos you add. You give Wiggly a worldwide, non-exclusive licence to host, copy, process, display, and transmit that content only as needed to provide, secure, maintain, and improve the features you use. This licence ends when the content is deleted, subject to backup expiry and lawful retention described in the privacy notice. You confirm that you have the right to upload the content.

Acceptable use

You must not access another person's account; upload unlawful, harmful, infringing, or malicious material; probe or bypass security; scrape or copy the Service at scale; reverse engineer the Service except where the law expressly permits it; misrepresent Wiggly content as professional advice; or interfere with the Service or other users.

Wiggly content and third-party services

The Wiggly name, design, software, text, databases, and original artwork are owned by Wiggly or its licensors and may not be copied or republished without permission, except where the law allows. Sources, app stores, poison services, and other linked third parties have their own content and terms. A link or citation does not mean Wiggly controls or endorses the third party.

Charges

The prelaunch Service is free. Wiggly does not take payments or offer paid subscriptions under these terms. If paid features are introduced later, Wiggly will publish updated terms and clearly show the price, billing period, renewal and cancellation terms, included features, and applicable refund or cancellation rights before a purchase.

Suspension, ending use, and deletion

You may stop using Wiggly at any time and request deletion of your account. Wiggly may restrict or suspend access where reasonably necessary to protect users or the Service, investigate misuse, comply with law, or address a serious breach. Where reasonable, Wiggly will explain the reason and give you an opportunity to resolve it. Provisions that by their nature continue after termination—including intellectual property, liability, and dispute terms—will remain effective.

Our responsibility to you

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, or your statutory consumer rights. If consumer law requires digital content or services to be of satisfactory quality, fit for a disclosed purpose, as described, or provided with reasonable care and skill, those rights continue to apply.

Wiggly is responsible for loss or damage that is a foreseeable result of breaching these terms or failing to use reasonable care and skill. Wiggly is not responsible for loss that was not foreseeable, for business loss where you use the consumer Service for commercial purposes, or for failures outside Wiggly's reasonable control. Wiggly is not responsible for inaccurate information you enter, device or network failures, a third-party service, or action taken contrary to a prominent warning, except to the extent Wiggly caused the loss by breaching these terms or failing to use reasonable care.

Governing law and disputes

These terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the UK, you keep any mandatory protections of your home nation and may bring proceedings in the courts available to you there. Please contact Wiggly first so we can try to resolve a complaint informally.

Changes

Material changes will be dated and, where appropriate, communicated through the Service before they take effect. Changes will not retrospectively remove accrued rights. If you do not agree to a material change, you may stop using the Service and request account deletion.

Contact

Questions, complaints, and claims about these terms or the Service can be sent to contact@wigglypet.co.uk.